Shipping policy

At Luelle Active, we aim to deliver your pieces as smoothly and seamlessly as possible. Please read the information below before placing your order.

Order Processing

Orders are typically processed and dispatched within 1–2 working days. During busy periods, dispatch may take up to 4 working days.

Please note:

  • Orders are not shipped on weekends or bank holidays

  • During launches or high-demand periods, processing times may be slightly longer

You will receive a confirmation email once your order has been dispatched.

UK Shipping

We currently ship across the UK using the following UK shipping options:

Royal Mail 2nd Class
Estimated delivery: 2–3 working days after dispatch

Royal Mail 1st Class
Estimated delivery: 1–2 working days after dispatch
Free on orders over £50

Delivery times are estimates and may vary during busy periods.

Shipping times are estimates and may vary due to courier delays outside of our control.

Pre-Orders

Some items may be available for pre-order.

Pre-order shipping timelines will always be clearly stated on the product page.
Estimated dispatch for pre-order items is typically 1-2 weeks unless otherwise specified.

If your order contains both in-stock and pre-order items, your order may be shipped together once all items are available.

Incorrect Address

Please ensure your shipping address is entered correctly at checkout.

Luelle Active cannot be held responsible for:

  • Orders shipped to an incorrect address provided by the customer

  • Delays or losses caused by address errors

If an order is returned to us due to an incorrect address, additional shipping fees may apply.

Lost or Delayed Parcels

Once your order has been dispatched, responsibility transfers to the courier.

If your parcel appears delayed or lost, please contact us at luelle.active@gmail.com, and we’ll do our best to assist.

Need Help?

If you have any questions about your order or shipping, please reach out to us — we’re always happy to help.